Customer Satisfaction Survey Form

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Check here for New Customer – Initial Repair

Plant Name:

Your Name:

Your Phone:

E-mail Address: *

Your initial contact with ACT (was your sales representative informative, professional and did they handle your question or pick-up request appropriately?)

Poor
Fair
Good
Very Good
Excellent

Did you receive your repair quotation within 1-2 days

Poor
Fair
Good
Very Good
Excellent

Was your quotation informative and reference the appropriate customer numbers (if applicable)?

Poor
Fair
Good
Very Good
Excellent

Was your repair completed within 10-14 days after you approved your quote?

Poor
Fair
Good
Very Good
Excellent

Was your completed repair packaged properly and include relevant documents?

Poor
Fair
Good
Very Good
Excellent

If refurbished (i.e., paint, protective caps or netting, sealed orifices, sealed static bag) what was its condition upon return?

Poor
Fair
Good
Very Good
Excellent

Quality of your repair?

Poor
Fair
Good
Very Good
Excellent

Your overall repair experience?

Poor
Fair
Good
Very Good
Excellent

ACT Repair # or Comments:

Check here... If you are not participating in a managed repair program and are interested in the cost savings details.

* Required


We Repair Servo Drives.


We Repair Servo Motors.


We Repair Teach Pendants.



Of the hundreds of manufactures we service and repair, we serve to the 20 most common OEM's.


Repair Tracking and Warranty Savings (R.A.M.P.™ Program)

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